Privacy Policy

The information below provides details about our privacy policy and we ask that you take the time to read it.

Welcome to Trollus ("we", "our", or "us"). We value your privacy and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our cloud-based WhatsApp marketing software (the "Service").


1. Information We Collect

We collect the following types of information:

a. Account Information

  • Name, email address, phone number

  • Company name and business details

  • Login credentials (secured and encrypted)

b. WhatsApp Integration Data

  • Your connected WhatsApp number

  • WhatsApp contact lists (if imported)

  • Message history, delivery reports, and engagement data

c. Usage Data

  • IP address, browser type, device information

  • Activity logs and interaction history

  • Date/time of access and pages/features used

d. Cookies & Tracking Technologies

We use cookies and similar tools to improve user experience and analyze performance. You can control cookie settings in your browser.


2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the Service

  • To manage your account and preferences

  • To send alerts, updates, and service-related messages

  • To analyze and improve the performance of our software

  • To ensure compliance with legal obligations


3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

We may share data with:

  • Trusted service providers for hosting, payment processing, and analytics

  • Law enforcement or regulatory authorities, if required by law

  • Authorized team members within your account for internal collaboration


4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption

  • Two-factor authentication (2FA)

  • Secure data centers with firewalls and access controls

However, no online service is 100% secure. Use the Service responsibly and safeguard your login credentials.


5. Data Retention

We retain your data only as long as necessary to provide the Service or comply with legal requirements. You can request deletion of your data by contacting us at [Insert Contact Email].


6. Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain data processing

  • Withdraw consent at any time

To exercise these rights, please contact us at [Insert Contact Email].


7. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.


8. Children's Privacy

Our service is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

info@trollus.in